Terms and Conditions | serradesign-online

Serra Design Inc. Custom Upholstery

Terms & Conditions of Business

Upholstery Services

We endeavor to deliver items forming part of this contract at the specified time, our obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed of supply problems, or other factors which can affect delivery times.

To avoid confusion telephone orders will not be accepted. Changes to orders can only be accepted in writing. Any problems with an order must be brought to our attention within seven days of receipt of the order. Thereafter charges will be made for any corrections.

Payment terms: A 50% non-refundable payment is required for us to accept a new furniture order. The balance is due in full on completion at the workroom. Interest on overdue accounts will be charged at 1.5% per month or part thereof. Prices quoted stand for three months. A payment of 50% will form an acceptance of terms and conditions above.

Payment terms: A 50% refundable payment is required for us to accept a reupholstery order up until the furniture is striped of the old fabric. The balance is due in full on completion at the workroom. Interest on overdue accounts will be charged at 1.5% per month or part thereof. Prices quoted stand for three months. A payment of 50% will form an acceptance of terms and conditions above.

FABRIC:

We do our best to quote yardage based on standard upholstery practices, however it is not uncommon to have textile remnants up to 20% overage. A shortage of yardage estimated does not fall back on Serra Design Inc. We do our best to inform customers of the suitability of fabrics whether supplied by us or not, however, we can ONLY take responsibility for materials which are supplied by us Serra Design Inc.

COM material supplied by the Client is at your own risk. Shortage of covering fabric supplied by the Client is the Client's responsibility.

We reserve the right to apply a 15% surcharge for handling fabrics not supplied by us. There will be a surcharge if we are given yardage cuts in pieces from which to make your product. We cannot be held responsible for fabric flaws. If we cannot cut round them you will be notified.

Where printed and woven fabrics will not pattern match accurately, we will inform you for further instructions. We reserve the right to add a surcharge to the mark-up costs where fabrics, woven or printed off-grain, require extra time to make and where fabrics and patterns behave unexpectedly.

We cannot be held responsible for the present or future behavior of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, clean ability, fading or damage to person or property, where the consumer has acted against the manufacturer's/retailer's instructions, i.e. washing instructions, steaming etc.

We will not be responsible for charges if you have another company make corrections - you will still be responsible for the original bill. Charges will be made for any corrections that are not our fault.

CUT OFF DATES:

Holiday cut-off dates: Orders and fabrics must be received by September 15, for Thanksgiving, October 15 for Christmas.

COMPLAINTS:

Complaints will be dealt with as quickly as possible and resolution of the same will be our prime objective. Complaints, which cannot be resolved through us, may be referred to the California Association of Consumer Affairs, who will arbitrate and suggest a course of action, which is acceptable to both parties. The Association may charge a fee for this service.

Additional Upholstery Terms

Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials before the work can proceed. Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery and a course of action agreed. This includes but is not limited to: frame repairs, broken springs and twine, foam replacement, worms, which are hidden by upholstery.

All old covers will be removed prior to upholstery, these covers will be discarded unless the client advises that they are to be returned, and this request must be written into the order.

All new fillings applied to furniture manufactured after 1950 will be in compliance with California Furniture and Furnishings (Fire) (Safety) Regulations. All new covering fabric supplied by us will comply with the regulations with the exception of covers which contain 75% natural fibers, when it is acceptable to use an FR interlined/barrier cloth which comply with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.

With regard to the Customers Own Material. When a Client supplies his/her own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire & Safety as described above.

Notice of Right to Cancel

If you wish to cancel this contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail) Serra Design Inc. confirmation that you wish to do so within 7 days from receipt of the Terms & Conditions. Any deposits paid will be refunded in full. However, please note that work will not commence until the 7 days have passed or until the Client has provided Serra Design Inc. written confirmation to proceed.

Charges

All prices are in USD. Delivery charges are not always included in the prices quoted. We accept payment by most major credit and debit cards via PayPal. We also accept payment by cash or company check s only.

Delivery

Customers provide their own pick-up and delivery’s. It is the designers responsibility to check the condition of the goods upon completion here in the workroom, any failure to

Serra Design Inc. operates a customer complaints procedure which is designed to address any customer concerns in a timely and satisfactory manner. All complaints should be in writing and made to: serradesign@yahoo.com and will be responded to within 14 days.. You can also contact us by telephone on 650 348-8869. Our normal office hours are: 9.00-5:30 Monday to Friday.

Cookies & Google Analytics

Our website is hosted by Wix and traffic log cookies are used to identify which pages are being visited. This helps us analyze data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes after which the data is then removed from the system. Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

As part of our continuous improvement policy, we may monitor customer site visits and usage to improve our service. It is our intention to only contact customers in relation to any queries they may have, purchases, or any after sales issues. We will not sell or release your personal information to third parties.

Disclosure of information

We will never intentionally pass on your personal information to anyone.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided Serra Design Inc. and while we endeavor to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance that you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage from loss of data or profits arising out of or in connection with the use of the website. Every effort is made to keep the website up and running smoothly. However, Maria's Traditional Upholstery takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issue beyond our control

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except without express written permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Any images or photographs displayed on our website are copyright of Serra Design Inc. and must not be copied or reproduced in any form under any circumstances without the written consent of Serra Design Inc.

T&C III,